611 S. Virgil Ave # 106

Los Angeles, CA 90005

Phone: (213) 738 8117

Cell: (323) 326 7092

Email: StephaneLoue@Yahoo.com

           PROFESSIONAL EXPERIENCE                                                                                                                                                                                                                                  

 

Mar/05 – Present           Management Feedback System, Inc       Glendale, CA

       

           Support Technician

 

• Software Support, Window NT Application Support, Netware Connectivity.
• Troubleshooting Software, PCs, Local and Wide Area Networks.
• Managing Customers accounts: Empting, Merging Customer files using DOS-Command.
• Internetworking, Routers and Switches.
• Printing and Networks, Printer configuration, Printer troubleshooting.
• File and Directory Security.
• Configuring  Novell IPX , Internet Protocols .TCP/IP
• Managing Traffic with Access Lists.
• Upgrading customers’ software via network.
• Troubleshooting customers’ files and data over the phone.
• Cabling the Wide Area Network.
• Providing high security and encrypting customers’ passwords on software.

 

Sep/03 – Aug 04                          Forest city                                             Los Angeles, CA

       

           Front Desk Personnel and Desktop Support Technician

 

• Assisted with various clerical duties, including correspondence, spreadsheets, and filing.
• Coordinated calendars and helped set up appointments.
• Scheduled travel plans (planes, hotels, rental cars, etc.).
• Set up and coordinated internal/external meetings including seminars, conferences, lunch meetings, etc.
• Answered direct phone lines, screened phone calls, arranged conference calls.
• Managed of contacts’ database.
• Ensured that various expenses’ invoices are signed promptly by management for processing.
• Coordinated and assisted with special projects (IT, Operations, Compliances, Administration).
• Handled various HR responsibilities; such as organizing packages for new employees, distribution of updated info, assisted (if possible) employees with locating necessary forms, answered various employee questions, and handled employee requests, etc.
• Updated absentee records.

 

Oct/02 – Sep/03                    Los Angeles City College                                        Los Angeles, CA

 

           Student Work Program

 

• Assisted in development and customization of courses materials.
• Assisted in developing and updating job aids, quick reference guides and other documentation projects.
• Assisted in scheduling training sessions.
• Researched and answered student questions over the telephone of via email.
• Experienced with backup, recovery, planning, and execution.
• Knowledge of Web design and Server administration.
• Created, maintaining, querying a database with access
• Created forms, reports and WebPages with access.
• Assisted students in words, Excel, Access works.
• Assisted students interacting online.
• Assisted students compiling programs.
• Built software application for school and teachers using Microsoft Access Database Programming.

 

 

Jan/00 - Oct/02 California State University, Long Beach (CSULB) – Foundation, Long Beach, CA                                       

 

           Case Manager

 

 

·         Supervised adults with disabilities with daily operations at contracts.

·         Coordinated and monitored transportation programs.

·         Provided training for all new employees.

·         Mentored   students in daily living skills required for independent, maintenance and economic self-sufficiency, such as hygiene and safety Assisted in Psychiatric evaluation.

·          Responsible for payroll/ accountability

 

Aug/99 – Jun/98                  San Diego Unified School District                      San Diego, CA

 

           Teen Advocate Counselor

 

• Provided Counseling and Referrals to non-sheltered  clients;
• Represented the agency during communities’ projects at public, social, and business gathering.
• Created learning materials geared to each student’s ability and interest.
• Conferred with parents, administrators, and social workers on students’ progress.

 

EDUCATION AND TRAINING                                                                                                                                                                                                                                             

 June 1998                 Los Angeles High School                                                             High School Diploma

 

December 2003        Los Angeles                  Associate Degree in Computer Science Information Technology

                               City College

March 2005                                                  Cisco Certified Network Associate in progress…

 

 

March 2005                                                  Microsoft Certified Systems Engineer in progress…

 

 

SKILLS AND INTERESTS                                                                                                                                                                                                     

q       Cisco Networking.

q       Operating Systems: Window 98, 2000, NT, XP, Unix and MAC,

q       Software: Words, Excel, Access, PowerPoint, Outlook, PCanywhere and Lotus.

q       Languages: Visual Basic, Java, Pascal, COBOL, Database with access.